It sits on the “line of contact” – an almost 500km (310 mile) long fissure between Ukrainian government territory and two enclaves that have been held by Russian backed separatists since 2014. Families, communities, and services are divided by this line. The enduring conflict here on the eastern front has already claimed more than 14,000 lives – at least 3,000 of them civilians, according to the United Nations.