Cloud communications company Twilio is planning to reduce its workforce by 5%, marking its third significant reduction in staff numbers.
Twilio is making cuts mainly in the sales teams for its consumer data and contact center software. The company has let go of more than 3,000 employees since September 2022, cutting down about a third of their total staff from that time.
“Last year, we set out on a path to reorient our business toward profitable growth,” said company spokesperson Kari Ramirez. “Specifically, we streamlined our more mature, scaled Communications business to focus on efficiency and profit, and we organized our Technology, Data and Analytics (TD&A) business to optimize for growth. We’ve made tremendous progress in Communications, even overachieving on our goals; however, we’ve underachieved on growth in TD&A.”