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May 30, 2024
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Banks face a WhatsApp reckoning as regulators clamp down on messaging apps

As regulators hand out hundreds of millions of dollars in fines for record-keeping failures related to the use of social messaging platforms such as WhatsApp, the finance industry faces a choice: properly enforce bans on the use of these apps or find ways to make them compliant.

“The explosion of new electronic communications channels — and the pervasive use of these — raises lots of red flags for the regulators,” said Anthony Diana, a partner at law firm Reed Smith’s Tech & Data Group. “The fear is that, if bad things are happening, they’re happening on these personal apps, not on the sanctioned communication channels that are surveilled.”

Anthony Diana Anthony Diana

Anthony Diana, a partner at law firm Reed Smith’s Tech & Data Group.

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