Emerging Technology Archives

ServiceNow embeds AI-powered customer-assist features throughout products

ComputerWorldSeptember 21, 2023

by ComputerWorldSeptember 21, 2023025

Workflow management software provider ServiceNow has embedded a chatbot for assisting customers with most of its products. ServiceNow’s new Now Assist tool is an expansion to...

Technology

Does Apple’s double-tap gesture solve the mobile/human interface problem?

ComputerWorldSeptember 14, 2023

by ComputerWorldSeptember 14, 2023051

Smartphones are arguably more powerful than PCs. Consider that the iPhone 12, at 11 teraflops, outperformed the Cray 2 supercomputer by over 5000 times. And...

Technology

Pew Research finds a big problem with AI: People don’t trust it

ComputerWorldAugust 31, 2023

by ComputerWorldAugust 31, 2023034

As time goes by, people are becoming less trusting of artificial intelligence (AI), according to the results of a recent Pew Research study. The study,...

Technology

The Republican debate and ChatGPT — room for gen AI in politics?

ComputerWorldAugust 25, 2023

by ComputerWorldAugust 25, 2023047

I found the Republican National Debate this week fascinating because, for once, it seemed to involve actual issues instead of regurgitated talking points. One comment...

Technology

Why and how to create corporate genAI policies

ComputerWorldAugust 21, 2023

by ComputerWorldAugust 21, 2023045

As a large number of companies continue to test and deploy generative artificial intelligence (genAI) tools, many are at risk of AI errors, malicious attacks,...

Technology

Q&A: TIAA’s CIO touts top AI projects, details worker skills needed now

ComputerWorldAugust 10, 2023

by ComputerWorldAugust 10, 2023051

Artificial intelligence (AI) is already having a significant effect on businesses and organizations across a variety of industries, even as many businesses are still just...

Technology

Gamers: Corporate America wants you

ComputerWorldAugust 7, 2023

by ComputerWorldAugust 7, 2023043

Lazy slackers, nerds, basement dwellers. Gamer stereotypes have been around nearly as long as the games they play. But the soft skills developed playing Call...

Technology

EEOC chief: AI system audits might comply with local anti-bias laws, but not federal ones

ComputerWorldJuly 31, 2023

by ComputerWorldJuly 31, 2023049

Keith Sonderling, commissioner of the US Equal Employment Opportunity Commission (EEOC), has for years been sounding the alarm about the potential for artificial intelligence (AI)...

Technology

AI tools could leave companies liable for anti-bias missteps

ComputerWorldJuly 28, 2023

by ComputerWorldJuly 28, 2023054

As lawmakers and others work to address privacy, security, and bias problems with generative artificial intelligence (AI), experts warned companies this week that their tech...

Technology

White House promises on AI regulation called ‘vague’ and ‘disappointing’

ComputerWorldJuly 25, 2023

by ComputerWorldJuly 25, 2023046

The “voluntary commitments” from seven leading AI tech companies to help limit safety, security, and trust risks associated with their ever-evolving technologies aren’t worth the...

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