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April 18, 2024
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Technology

McDonald’s serves up a master class in how not to explain a system outage

The global outage that last month prevented McDonald’s from accepting payments prompted the company to release a lengthy statement that should serve as a master  class in how not to report an IT problem. It was vague, misleading and yet the company used language that still allowed many of the technical details to be figured out. 

(You know you’ve moved far from home base when Burger King UK makes fun of you— in response to news of the McDonald’s outage, Burger King played off its own slogan by posting on LinkedIn: “Not Loving I.T.”)

The McDonald’s statement was vague about what happened, but it did opt to throw the chain’s point-of-sale (POS) vendor under the bus — while not identifying which vendor it meant. Classy.

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